Service Excellence: You Can Make a Difference!

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Excellent customer service is a well-known concept, but it is especially crucial in the home health and hospice environment. For many patients, good customer service is indicative of quality healthcare, and can be a major deciding factor in choosing one provider over another.
In this presentation, we will be covering what makes for quality customer service, and what does not. By the end, you will know how to satisfy customers, and how to properly deal with any difficulties that may occur.

Eileen M. Freitag, MBA
Eileen is a Partner and Director of Fazzi’s Strategic Consulting Division. She is the past President and CEO of one of the largest home care agencies in the United States, the Boston VNA, has served as the CEO of a long term care continuum that included a major home health component, and the Vice President of Business Development of a start-up software company. During her 40 year career in home care, she has served on the boards of a variety of local and national health care organizations. Eileen’s division works with home health agencies on a variety of marketing, customer service, referral enhancement and interim management efforts.
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Purchase one seat for each user. Users will access the training via a unique login to our Fazzi Learning Center. They will each have access to the training for one year. Also included in the subscription is a manager login, which gives the manager access to the course, completion reports, and grade book. Following your purchase, click "Add Users to Account" to add your users to your agency's account, and then click "Enroll Users in Course" to enroll them in the education. Users will be sent automatic email notifications with their login information and enrollment status.
$199.00

# of Seats:

Our quantity discounts:

Quantity10+20+
Price$30.00$20.00

Minimum quantity for "Service Excellence: You Can Make a Difference!" is 1.


COURSE DETAILS AT A GLANCE:

0.8 hrs

Contact Hours: Nursing

Topics: Customer Service

Skill Level: Beginner

Instructor Name : Eileen M. Freitag