Service Excellence: You Can Make a Difference!
Excellent customer service is a well-known concept, but it is especially crucial in the home health and hospice environment. For many patients, good customer service is indicative of quality healthcare, and can be a major deciding factor in choosing one provider over another.
In this presentation, we will be covering what makes for quality customer service, and what does not. By the end, you will know how to satisfy customers, and how to properly deal with any difficulties that may occur.
Eileen is a Partner and Director of Fazzi’s Strategic Consulting Division. She is the past President and CEO of one of the largest home care agencies in the United States, the Boston VNA, has served as the CEO of a long term care continuum that included a major home health component, and the Vice President of Business Development of a start-up software company. During her 40 year career in home care, she has served on the boards of a variety of local and national health care organizations. Eileen’s division works with home health agencies on a variety of marketing, customer service, referral enhancement and interim management efforts.