Patient satisfaction and customer service are truly at the heart of our industry, and your home health aides play an essential role in this. Join industry expert and Fazzi's Director of Strategic Consulting, Eileen Freitag in a session for home health aides on how to deliver excellent customer service to patients and families.
Eileen is a Partner and Director of Fazzi’s Strategic Consulting Division. She is the past President and CEO of one of the largest home care agencies in the United States, the Boston VNA, has served as the CEO of a long term care continuum that included a major home health component, and the Vice President of Business Development of a start-up software company. During her 40 year career in home care, she has served on the boards of a variety of local and national health care organizations. Eileen’s division works with home health agencies on a variety of marketing, customer service, referral enhancement and interim management efforts.
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